FAQ

Get more from Question Hub

Question Hub has a new look for the features you already use, plus new ways to view questions, follow topics, and more. Here are some highlights:

View a stream of questions

See all questions related to a topic on the same page. For existing users: there is no longer a need to “add questions”.

Follow topics

Easily view questions for topics you are interested in. Learn how to follow a topic.

See related topics

Quickly see topics that are related to a particular question.

Interact with multiple questions at the same time

Submit or save multiple questions with one click.

About Question Hub

What is Question Hub?

Question Hub allows creators to create richer content by answering questions that don’t have answers on the web today.

With Question Hub:

  1. We collect questions that don’t have good answers on the web
  2. We show these questions to bloggers, writers, and content creators, like you
  3. You can create content to answer these questions, and track its performance

How are unanswered questions collected?

We collect unanswered user questions using a variety of different methods. These unanswered user questions can come directly from users, so you may occasionally see misspellings or questions in which the user’s intent is unclear. We continue to explore other ways to find and surface the best unanswered questions from users so we can then share them with creators.

Where is Question Hub available?

Question Hub is currently available in:

  1. United States (English)
  2. India (Hindi, English)
  3. Indonesia (Bahasa Indonesia)
  4. Nigeria (English)

We hope to expand to more countries and languages over time.

What devices is Question Hub available on?

We recommend using your computer to access Question Hub. We’re not yet optimized for tablet or mobile devices, but hope to expand device support in the future.

Getting Started

What are the requirements to use Question Hub?

You must have a Google account that has a site verified in Search Console. To get a site verified in Search Console, you must have either your own domain or a Blogger blog.

What does verified in Search Console mean?

Search Console verification is the process of proving to Google that you own a particular domain. Search Console needs to verify ownership because verified owners have access to sensitive Google Search data for a site, and can affect a site's presence and behavior on Google Search and other Google properties, including on Question Hub.

What are the requirements to be verified in Search Console?

You must own either:

  1. Your own domain/webpage (ex: yourdomain.com), or
  2. Your own Blogger blog (ex: yourbloggerblog.blogspot.com)

You must then verify your site in Search Console, which will only take a few minutes.

Why do I need to be Search Console verified to access Question Hub?

Your site’s performance data (the number of Search clicks and Search impressions you receive) is shown in Question Hub. Since this data is sensitive, Question Hub must verify that you are the owner of a particular website before showing you performance data for that site.

How can I get verified in Search Console?

If you own your own website and/or blog, Search Console verification will only take a few minutes. Please see here for instructions, and here for a YouTube video guide.

If you are a creator for a larger organization (ex: media), ask your organization’s website administrator to add you as a user in Search Console. If that’s not possible, your website administrator can also sign up for Question Hub and then download a CSV of relevant questions for you.

What if I don’t have a website?

If you want to access Question Hub but do not have a domain (ex: yourdomain.com), you can create a Blogger blog for free. Once the blog is created, you can use the blog to become verified in Search Console, and then access Question Hub. To do so:

  1. Create a Blogger blog here (detailed instructions here)
  2. Verify your Blogger blog in Search Console (detailed instructions here)
  3. Sign up to Question Hub

What is the difference between Question Hub and Search Console?

On Question Hub, you can view questions and topics that don’t have many answers today. You can then submit articles that answer these questions.

On Search Console, you can view tools and reports that help you measure your site's Search traffic and performance, fix issues, and make your site shine in Google Search results.

Can I add additional sites I own into Question Hub?

Yes. To do so:

  1. Click on the user icon on the top-right
  2. Click on Settings
  3. In the “Sites” section near the top of the page, click “Add site

Note that any site you add to Question Hub must be verified via Search Console.

Using Question Hub

How do I explore questions? How can I follow a topic?

To find questions or to follow a topic:

  1. Go to My Hub
  2. Search for a topic
  3. In the topic search page, select the topic you are interested in. Questions will then be shown.
  4. To see questions about this topic in the future, press “Follow”.

How do I answer questions?

  1. Go to a topic
  2. Click on a question you want to answer
  3. Submit your article or video that answers this question.

Note that you can submit the same article or video as an answer to many questions.

What links can I submit?

You can submit either:

  1. Articles and/or links that are located on the domain or Blogger blog that you verified Search Console with, or
  2. YouTube videos.
    1. Note: there is no need to verify your YouTube channel with Search Console before submitting videos.

At this time, you cannot submit social media URLs, or any articles that are not on the domain or Blogger blog that you verified Search Console with.

Can I answer multiple questions with one article?

Yes. To do so:

  1. On a topic page, click on the questions that your article will answer. The number of questions selected will appear on the top.
  2. Click “submit”.

Is there a limit on the questions I can view per day?

Yes. Users can view 2,000 questions per 24 hr period.

Once the limit is reached, you are not able to browse new questions for the next 24 hours. A notice informing you of this will appear when you attempt to browse new questions. However, you can still browse Saved questions, your Performance, and submit links to questions you have saved previously.

Limits are reset every 24 hours. Once the limit is reached, please revisit Question Hub in 24 hours to explore more questions.

How do I view the impact of the content I create using Question Hub?

You can view the number of Search clicks and impressions for the content you have created using Question Hub. To do so, click on Performance on the left.

Does submitting content in Question Hub improve its ranking on Search?

No. Submitting a video or article on Question Hub means you can see the impact of your content (see Performance tab). It has no impact on your content’s ranking on Search or any other Google property.

If you have general questions about search engine optimization, we recommend exploring these Search Console best practices. If you have questions about your content being indexed or crawl errors, we recommend utilizing Search Console to identify and resolve any possible issues.

Will the content I submit reach the user who asked the question?

At this time, we don’t notify the user who submitted the original question when a new piece of content is available that may answer their question. However, once you publish your content, it can be discovered by Google Search, like other content published on the web (more detail on how Google Search works). Thus, if the user who submitted the original question searches for the same or a similar question in the future, your content is eligible to appear on Google Search for their query.

Can I submit existing content that answers an unanswered question?

We’d love your feedback! If you’d like to report an issue or request a feature:

  1. Click the user icon on the top-right
  2. Click on Send Feedback

Our team is always looking for feedback to improve Question Hub for everyone. Thank you very much in advance for sending feedback to us.

How do I change my settings? How do I change languages?

To see which site you have activated for Search Console, change the language(s) of the questions you see, or change the display language:

  1. Click the user icon on the top-right
  2. Click on Settings.

How do I delete my activity?

To delete your Question Hub activity:

  1. Click the user icon on the top-right
  2. Click on Settings
  3. In the “Delete your Activity” section on the bottom of the page, click “Delete activity”.

Note that this action is irreversible. Once your activity is deleted, it is deleted permanently.

How can I leave feedback?

We’d love your feedback! If you’d like to report an issue or request a feature:

  1. Click the user icon on the top-right
  2. Click on Send Feedback

Our team is always looking for feedback to improve Question Hub for everyone. Thank you very much in advance for sending feedback to us.

FAQs for existing users

Do I need to add questions?

You no longer need to press “add questions” to see more questions. When you are on a topic page, simply continue scrolling down to see more questions about that topic.

Can I dismiss questions?

The “dismiss questions” feature has been removed to promote ease-of-use. If you see a question you don’t wish to answer, there is no action needed: simply read the next question.

How can I view questions about a topic?

To view questions from a topic:

  1. Go to My Hub
  2. Search for a topic
  3. In the topic search page, pick the topic you are interested in. Questions will then be shown.
  4. To see questions about this topic in the future, press “Follow”.

Can I answer multiple questions with one article?

Yes. Please see here for more details.

Do “unusual account activity detected” errors still exist?

“Unusual account activity detected” errors have been removed. These errors used to appear when a user views more than 500 questions per day.

This error has been replaced with a limit on the questions a user can view per day. Users can view 2,000 questions per day. A notice will appear when you have exceeded this limit.